Frequently Asked Questions

🛍️ Orders & Payments

What payment methods do you accept?
We accept Mastercard, Visa, Maestro, Apple Pay, Google Pay, and PayPal.
Is it safe to order from your website?
Yes, our site uses encrypted HTTPS connections and secure payment gateways to protect your personal and payment information.
I made a mistake in my shipping address. What should I do?
Please contact us as soon as possible at info@circl-clothing.com. If your order hasn't been fulfilled yet, we can update the address before it ships.

🚚 Shipping & Delivery

Where do you ship from?
Our products are printed by our partners in Switzerland and Europe, and shipped directly from Switzerland.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs vary depending on your destination.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link.

🔁 Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery, as long as the item is unworn, unwashed, and in original condition. You can find more details in our Refund Policy.
How do I request a return or exchange?
Just email us with your order number and reason for return. We'll guide you through the process.

👕 Product & Sizing

What sizes do you offer?
We currently offer sizes from XS to XL. You can find our full size chart here.
How do I find the right size for me?
We recommend checking our detailed size chart before ordering. If you're between sizes, size up for a looser fit.
What are your products made of?
All our t-shirts are made from 100% organic cotton and printed with eco-friendly inks.
How should I wash and care for my items?
Wash inside out in cold water, with similar colors. Hang dry or tumble dry on low to preserve the print.
Are your clothes pre-shrunk?
Yes, our garments are pre-washed during production to minimize shrinkage.

🌱 Sustainability & Ethics

Are your products eco-friendly?
Absolutely. We use organic cotton and low-impact dyes, and we produce in small batches to avoid overstock and waste.
What printing methods do you use?
We currently use high-quality screen printing with water-based inks.

📧 Customer Support

How can I contact customer support?
You can reach us via email at info@circl-clothing.com — we usually reply within 24 hours on business days.